Services and support
Airwatergreen has built up a comprehensive understanding of moisture and dehumidification in particular. Air and materials.
How can we help you?
Moisture is sometimes a complex challenge - both in terms of the physical mechanisms behind it and what generates moisture and how to deal with it.
Airwatergreen has built up a comprehensive understanding of moisture and dehumidification in particular. Air and materials. We help our customers to find the best solution, using our knowledge, our experience and with tools and methods to investigate over time, the moisture conditions.
Airwatergreen Service
Our contract supports and protects your business and your investment with scheduled service and preventive maintenance. Our service delivery guarantees you the continued optimal performance of your dehumidifiers and carbon filters to ensure the expected lifetime of your investment - both the dehumidifier but also your building, equipment and staff in particular.
Moisture measurement and advice
We measure moisture level and temperature over a period of time at selected locations in the building/premises to collect data for an assessment of any moisture challenges.
The report contains the data collected and our recommendations based on the results of the measurements and our experience.
A typical chart from a humidity measurement
Installation
Airwatergreen support organization delivers installation in coordination with you.
Don't forget that you can get installation support and guidance through our instructional videos located on our Youtube page.
Watch the video on how to unpack your FLEX and what is included in the package.
Service contracts and extended warranty
The Airwatergreen service contract guarantees optimal operation. It provides an extended warranty period of up to 5 years. Extension beyond 5 years can be negotiated.
The agreement covers:
- Regular, scheduled reviews and optimization of device performance
- Troubleshooting of minor corrections
- Correction of simple errors including the work effort
Materials included:
- Granules
- air filter
- Spare parts and wearing parts
- Activated carbon (Blackbox)
The service contract typically runs for 12 months and is automatically extended with 1 month's notice before the next period.
Spare parts
Our original spare parts are designed for the best performance of your machines.
Renovation and repair
Repair and refurbishment of the dehumidifier can also be carried out in case of damage, without a service contract or if no service contract is in place.