Data & how we handle it
Data is information we hold and collect about you and how you use our products and services - to provide you with great delivery, great and relevant products and offers.
We collect data about you - customer data
Customer data is information that is linked to the products we supply to you - e.g. name, address, email address, telephone number, social security number. It can also be information about the services you have and how you use them, orders, user IDs, passwords and other information you have provided in your contacts with us.
How we collect data
We collect and process data such as:
- you provide when you become a customer of ours and when you or a colleague communicate with us - for example, when you buy or rent our products, contact us for information or subscribe to news about us.
- we obtain from other sources - e.g. publicly available personal registers such as SPAR, registers used for credit scoring such as UC, and from other operators and partners.
- is collected by our websites using cookies that collect information on and from your browser.
What information we collect about you depends on the data collected.
What we use data for
In order to process data, there must be support in applicable data protection regulation, a so-called legal basis. This means that for our processing of your data to be lawful, it must be necessary (1) for the performance of the contract with you or (2) for compliance with a legal obligation to which Airwatergreen is subject. The processing of your data may also be done (3) after a balancing of interests or (4) after you have given your consent to that particular processing.
In order to provide services and products, we need to process and manage your data.
Below are examples of the purposes for which we process your data and the legal basis on which we do so.
Supply of products or services
We process data to identify you as a customer or user, to process and deliver orders in accordance with your contract and to provide our products and services - e.g. to ensure the operation of the product. We also process data to charge you for the products and services you use, to process your invoices and payments, for credit reference purposes, to rectify faults and deal with other incidents, and to handle complaints and claims.
Legal basis: performance of contract.
Other communications about products or services
We also process data in connection with other communications with you, such as when we send you information about and are in contact with you about our products or services.
Legal basis: legitimate interest (customer data).
Direct marketing
We process different types of data in order to market our products and services directly to you. You may receive it via e.g. letter, telephone, SMS and e-mail. For this purpose, we may also compile statistics for analysis purposes.
Legal basis: legitimate interest (customer data) and consent.
Information security and to prevent misuse of products or services
We process data for the purpose of ensuring the security of all our products and services, to detect or prevent various types of unlawful use or use that otherwise violates the terms of the product or service.
Legal basis: performance of contract (customer data).
Compliance with laws
We process data for the purpose of fulfilling our legal obligations.
Legal basis: legal obligation
About data
How long we keep them
We never keep data longer than we need to. Some data is deleted immediately, others are kept for different lengths of time depending on the purpose of the data and our legal obligations.
Customer data is saved as long as you are a customer of Airwatergreen and then for a maximum of 24 months after the contractual relationship has ended. Exceptions apply to such documentation that must be saved by law, e.g. the Accounting Act.
In order to offer you attractive marketing offers based on your needs, we save certain data. We keep this information for 36 months.
To whom do we disclose data?
We do not disclose this information to anyone outside Airwatergreen Group AB.
In various areas, we use suppliers and, in some cases, our own companies within the group, to deliver our services. This means that they also need certain information about you as a customer. However, these parties may not use data about you for any purpose other than to provide the service or on the terms we specify.
Public authorities
We are obliged to disclose the data resulting from the decision - e.g. to the police - when requested by law and by a decision of the authorities.
How we protect your data?
Our security work covers the protection of people, information, IT infrastructure, and office buildings and technical facilities.
Particular attention is paid to the security of your data in order to prevent, deter and detect its disclosure to third parties or loss. Access to your data is only given to those who need it for their work tasks. We are continuously working on spam and virus prevention.
You are in control of your data
Some data processing is based on the fact that we have your approval, so-called consent. You always decide what processing you consent to and whether you want to withdraw your consent.
Note! In order to provide you with our services and products, we need to process and manage your data. However, you are not obliged to provide us with your data. If you choose not to do so, we may not be able to provide all our products and services to you.
About the AWG Control app
To delete your account from the AWG Control app, send an email to info@airwatergreen.com with the subject line "Delete Account AWG Control". Please make sure to send the email from the same address registered in the app. In the message, please include the email address associated with your account.
This information will help us verify your request and process the deletion as quickly as possible.
Contact us
This website is owned and operated by AIRWATERGREEN AB.
If you have any questions about our cookies or this Cookies Policy, please contact us by emailing CEO at bo.tiderman (at) airwatergreen (dot) com. You can also write to CEO, Airwatergreen AB, Lastbilsgatan 9, 754 54 Uppsala, Sweden.